Warranty & Returns

Every Sikili purchase is covered by the 3-month Sikili Guarantee — handled by us directly, with nobody else to chase.

How your purchase is covered

  • 3-month Sikili Guarantee

    Valid for 3 months from delivery, against manufacturing defects. Units are replaced with a new one, not repaired.

  • Handled by us directly

    Sikili is our own brand, so your claim ends with our team — it is not passed on to a distributor or a third-party service center.

What is covered

  • A unit that is dead or non-functional on first opening
  • Production defects in the body, ports, cable or buttons
  • Missing items inside a sealed retail box
  • The wrong unit shipped from our warehouse

What is not covered

  • Physical damage from use, drops or crushing
  • Liquid damage on units not rated water-resistant
  • Units opened or repaired by a third party
  • Claims without a complete, uncut unboxing video
  • Claims filed more than 3 months after delivery

How to claim

  1. 01

    Record an unboxing video

    Record without cuts, starting from the sealed parcel through to powering the unit on. This is mandatory — without the video we cannot process a claim.

  2. 02

    Contact support within 3 months

    Send your order number and unboxing video to WhatsApp +62 819 4600 0025 or email cs@sikili.id.

  3. 03

    We verify the claim

    We review the video against your order history, usually on the same working day.

  4. 04

    Replacement or refund

    A replacement ships within 3 working days of approval. If no replacement is in stock, we refund within 1 working day.

Terms at a glance

Store warranty period
3 months from delivery
Required evidence
Complete uncut unboxing video + order number
Resolution
New replacement unit; refund if out of stock
Replacement time
Within 3 working days of approval
Refund time
Within 1 working day
Return shipping
Covered by Sikili for approved claims

These terms may change over time. The terms that apply are the ones published on this page at the time of your purchase.

Need to file a claim?

Have your order number and unboxing video ready, then message our support team.

WhatsApp